Title: Bitcoin Cash Blockchain Customer Support Technician

Duties:

  • Provide support via an online help desk to consumers using Bitcoin Cash for a variety of tasks
  • Triage higher-level support requests and direct to the appropriate person on the team
  • Recognize and extract useful information for repackaging as knowledge base articles and for marketing purposes
  • Publish knowledge base articles
  • Communicate effectively with other team members to leverage support desk information for marketing and other purposes

Type of Work: Remote Work

Commitment: Full Time, 5 days a week x 8-hour shifts on a schedule to be determined/negotiated

Requirements:

  • Basic knowledge of cryptocurrency use including, wallets, buying and selling, recovery of private keys
  • Familiarity with the Bitcoin Cash ecosystem
  • Ability to explain technical information in easy to understand language
  • Ability to break down problem-solving solutions into steps
  • Excellent interpersonal skills
  • Excellent verbal and written communication skills
  • Native or near-native English
  • Reliable internet connection
  • Desktop or laptop computer that is reasonably secure and updated
  • Bonus: native or near-native ability in Chinese, Spanish and/or other languages

To apply for this position, please send your CV and cover letter to george@bitcoinabc.org with subject ‘Bitcoin Cash Blockchain Customer Support Technician’.

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